Inside Cultural and Service Excellence with Southwest Airlines

21 March 2024 - 15:00

With a legendary reputation for employee engagement, service and operational excellence Southwest Airlines is unequivocally one of the world’s most admired organisations.

The subject of Harvard, Wharton and INSEAD Case studies – Southwest is the world’s most flown, profitable and admired airline organisations, that despite a 90% downturn in revenues during the pandemic is yet to make any redundancies!

We will be joined LIVE from Southwest’s LUV Field Dallas HQ by two of the executive team, Elizabeth Bryant, Chief People Officer and Steve Goldberg, SVP Operations and Hospitality.