Episode 3: Inside Service Excellence - Southwest Airlines
Wavelength in conversation with Elizabeth Bryant, VP Southwest Airlines University
Southwest Airlines is unequivocally one of the world's finest organisations, admired globally for its’ legendary culture and ethos of positively outrageous service.
In this episode Elizabeth Bryant, a senior Southwest Airlines leader for more than 20 years, provides invaluable, practical insights into what it takes to create and maintain such a special culture in one of the toughest, most regulated and unionised sectors.
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