Episode 3: Inside Service Excellence – Southwest Airlines

For relationship focused entrepeneurs

Southwest Airlines is unequivocally one of the world’s finest organisations, admired globally for its’ legendary culture and ethos of exceptional service.

In this episode Elizabeth Bryant, a senior Southwest Airlines leader for more than 20 years, provides invaluable, practical insights into what it takes to create and maintain such a special culture in one of the toughest, most regulated and unionised sectors.