Some of USA’s leading companies at the fore of service excellence, innovation, disruption and business model transformation plus an array of top VC’s and thought leaders feature on the June 2019 Wavelength USA programme.
Here are some interesting articles, videos and blogs on the people and companies you will be seeing on Wavelength USA to whet your appetite for the adventure ahead.
The Ritz-Carlton Hotel Company
The Ritz-Carlton Hotel Company leads the ultra competitive luxury hospitality market, enjoying 37% market share. It employs 40k people across 88 properties in 28 countries and has won almost every major hospitality award.
Vice President of The Ritz-Carlton Leadership Centre & Human Capital Performance Advisory Marriott International, Antonia Hock, talks here about the exceptional culture they create that empowers their people to provide extraordinary experiences for their customers.
Antonia has also written this fantastic article: ‘How to Thrive in the Experience Economy’.
Airbnb is one of Silicon Valley’s most iconic, disruptive and successful companies. Inside their jaw-dropping San Francisco HQ we will learn how Airbnb has disrupted the hospitality industry, its ‘guest first’ culture and how it continues to innovate and pivot – it’s latest venture, Airbnb for Work now accounts for 15% of its bookings. To date 700,000 companies have used the service to plan business travel and they now also have access to Airbnb Experiences, citing ‘Experiences, not cash, are the new corporate bonus’ Read more here.
In addition to all of this, they are now also venturing into house design with Backyard, in which they will “endeavour to design and prototype new ways of building and sharing homes,”
Salesforce is one of the world’s most innovative companies. Creators of the no.1 CRM app in the world, they are market leaders in customer data technologies and commerce.
They are also widely regarded as one of the Best Places to Work having won may accolades over the years. Read here to find out more on how they achieve this.
W.L. Gore & Associates
At their brand new 11,000 square feet Innovation Centre, Chief Innovation Office, Paul Campbell, will explain why one of the world’s most innovative companies has established a facility to partner with start-ups to help totally transform its business. You can read more about it here.
This is a recent webinar Wavelength did with Paul Campbell, talking about how large, incumbent organisations can innovate to remain relevant.
Inside Silicon Valley Immersion
During this module we will help you understand the disruptive technologies, business models and key trends every executive should be aware of. Two people you will be hearing from are Lisa Gansky, Entrepreneur, Angel Investor and Instigator.
Lisa talks here about the three steps to Digital Transformation.
The world’s leading VC firm believes “software is eating the world”. After ten years since they started, they are “blowing up the venture capital model (again)”
We look forward to seeing you on the tour!