Sue Stephenson

Former Executive, The Ritz-Carlton Hotel Company

During her time leading The Ritz-Carlton Hotel Company global Human Resources team, Sue oversaw rapid global growth of the organisation. She provided strategic direction to strengthen the Great Place to Work culture and the delivery of service excellence.

Speaker Themes

Culture

Customer Centricity

Sue Stephenson biography

Leading The Ritz-Carlton Hotel Company global Human Resources division from 2000, Sue provided strategic direction to a human resources organisation that strengthened the culture of employee engagement and a best-in-class work environment. During this period of rapid global growth, Sue expanded the “Serve With Purpose” philosophy. The company has received multiple Great Place to Work awards; accolades for world-class customer service; and was recognised for its exceptional employee and customer engagement results.

From 2007, Sue was charged with developing and integrating global citizenship and social innovation strategies into the company’s service culture, business operations, and success metrics. During her tenure, Community Footprints was recognised with multiple awards including two “World Saver” awards and the Points of Light Institute’s “Corporate Engagement Award of Excellence”.

In 2016, Sue was recognised as one of the “Top 100 Most Impactful CSR Leaders in the World”.

BOOK SPEAKER

"Sue is a thoroughly engaging speaker and a joy to work with. By taking the time to understand our business, and through clever storytelling, Sue was able to acknowledge where we were doing things well and where the opportunity to make improvements were."
Nicola Stapleton, Comms Associate, Capital One

"Sue was fantastic! Really inspiring, natural speaker with a great story on customer service."

"Sue had some great observations on the clarity of internal and external messaging that I feel we can all learn from."

"Sue’s energy and passion was infectious. She revealed unexpected ideas about how to create an engaged community at work."

"Sue’s session was incredibly thought-provoking. It makes me think that all our organisations are capable of more then we currently do to empower our teams and inspire them."

"I found Sue’s case studies helpful in terms of creating a clear purpose and how to foster and maintain that across the organisation.Sue was insightful and inspirational. Highlighted our lack of focus on service and what it could be."

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