Every time I work with the SpeakersHub team, I'm blown away by the quality of people on their roster and the access they have to a who's-who of innovative, provocative and leading edge thinkers and leaders. If you want to build knowledge and get insight from people who are at the very top of the latest thinking and leaders in their field then Sarah and the team are the people to talk to.
Biography
Simon took great pride in working collaboratively with hotel owners to deliver the very best product in each market, delivering exceptional guest experiences, and ensuring that each destination’s culture is reflected in everything from guest room design to restaurant concepts.
Simon joined Four Seasons in London in 1989, rising through the ranks with further assignments in London, Washington, Doha, and Dubai. He was promoted to the role of President – Operations EMEA in 2016, based in Dubai.
The “business operations guy” who went from pot-washer to President at one of the world’s greatest luxury hotel groups shares moving personal insights and inspirational tales of life on the frontlines of service excellence.
Key themes Simon can cover are:
How to achieve the quantum leap from ‘good’ to ‘great’ service
The ‘systems behind the smiles’
How Four Seasons recruit and develop talent
The Four Seasons leadership ethos
The 3 steps of service – Brilliant Basics, Magic Moments
Wow me if you can
World class service recovery
How to use data to drive customer retention