Simon Casson, the EMEA President, Hotel Operations, at The Four Seasons, joined the Wavelength Inspire session in March 2022, sharing fascinating insights into service excellence and leadership. Facilitated by Sophie Devonshire, CEO of The Marketing Society, the session explored what it takes to be a leader who works their way up from pot-washer to President.
Hear Simon share his thoughts on how to lead an organisation that has to deliver exceptional customer service multiple times every day and how to balance professional standards with personal touches at scale. He also talks about the importance of remaining authentic, inspiring and human as a leader. BE GLORIOUS YOU.
Simon speaks eloquently and openly in sharing the stories behind his success. He shares candidly the challenges and privileges involved in this leadership role and provides actionable takeaways and insights for anyone thinking about questions of leadership, employee motivation and brand service excellence.
Watch the highlights of the session here.
About Wavelength Inspire
At a time when leaders have never felt so isolated and insular, Wavelength Inspire will bring the outside in to your organisation, providing fresh insights and ideas, and ensuring your leaders remain energised, informed and engaged.
Each month Wavelength Inspire will provide your leaders with curated Up Close & Virtual access to some of the world’s most progressive organisations and leaders. Organisations from Europe, China, Silicon Valley, Israel, and beyond who are at the forefront of the most pressing issues facing business and leaders at the helm who’ve been there and done it.
To find out more and how you can sign up. See here.