Every time I work with the SpeakersHub team, I'm blown away by the quality of people on their roster and the access they have to a who's-who of innovative, provocative and leading edge thinkers and leaders. If you want to build knowledge and get insight from people who are at the very top of the latest thinking and leaders in their field then Sarah and the team are the people to talk to.
After leaving Bupa in 2009, where he was Director of Customer Service and Operations, Oke started his own consultancy business, Think Outside In, which helped organisations to improve the customer experience strategy and culture. During this time he became Director of Customer Experience for Sainsburys, looking after the service from 1,600 stores, the online business and the bank! Armed with this wealth of knowledge, he wrote and published his first book, ‘The Cult of Service Excellence’ focused on delivering exceptional customer experience.
Oke continued his journey from Intrapreneur to Entrepreneur when he joined the founding team of Many Pets (formerly Bought By Many) as Chief Operating Officer in 2016 and later, became UK CEO.
As well as being a lifelong advocate of great customer experience, Oke also has a deep passion for improving Diversity, Equity and Inclusion in the UK. His drive led to ManyPets being voted one of the most inclusive places to work, amongst other awards in this space.
In early 2024, Oke moved on from ManyPets to launch a social enterprise “Elevate Colour”, which helps people of colour, ‘arrive, survive and thrive’ in UK business.
Oke is also an experienced Non Executive, having been on the board of Hyde and Bromford in the social housing sector and the Institute of Customer Service.